Terms & Conditions

These terms apply when you book a cleaning service with Westmount Cleaning. Booking a service means you accept them.

Booking and pricing

Prices are calculated from the number of bedrooms and bathrooms you select, plus any extras, and are displayed before you confirm your booking. Prices are shown before GST (5%) and QST (9.975%), which are added at checkout.

If the home is materially different from what was booked, significantly larger, or in substantially worse condition. We will contact you before proceeding rather than adjusting the price silently.

First Time Clean requirement

If your home has not been professionally cleaned within the last 30 days, a First Time Clean is required before recurring service begins. This is because a maintenance-length visit cannot bring an un-serviced home to the standard our recurring service maintains.

Payment

Your payment card is authorised at the time of booking and charged after the cleaning is complete. Card details are processed by our payment provider; we store only a secure token.

Cancellation and rescheduling

You may cancel or reschedule any visit free of charge with at least 24 hours notice. Cancellations made inside that window are subject to a $50 fee, because the time has been reserved and our professional has been scheduled and compensated.

If our professional cannot access the home at the scheduled time and no alternative arrangement has been made, the visit is treated as a late cancellation.

Satisfaction guarantee

If any part of the service does not meet the standard described for it, tell us within 24 hours of the visit. We will return to correct it within 7 days at no additional charge. If we are still unable to put it right, we will refund you in full.

The guarantee covers the scope of the service booked. It does not extend to tasks outside that scope, or to items on our list of services we do not provide.

Access to your home

You are responsible for arranging safe, lawful access, a key, code, fob, lockbox, concierge arrangement or being present. Access details you give us are shared only with the professional assigned to your visit.

Please secure or put away cash, jewellery and irreplaceable items before a visit.

Services we do not provide

Our professionals do not lift items over 20 lb, move delicate or valuable objects, work above step-stool height, clean exterior windows, deep-clean carpets or floors, clean light bulbs or the interiors of dishwashers and laundry machines, remove excess paint, or work in homes undergoing renovation or with pest infestations.

Thin metal or plastic blinds are dusted, not deep-cleaned. We cannot guarantee removal of heavy wall staining where cleaning would damage the finish, or the elimination of strong odours.

Liability and insurance

Westmount Cleaning is bonded and insured, and all professionals carry liability coverage. If something is damaged during a visit, contact us immediately so we can resolve it.

We are not liable for pre-existing damage, normal wear, or damage arising from defects in fixtures, surfaces or appliances that were not disclosed to us.

Gift cards

Gift cards are delivered by email and may be applied to any of our services. Any unused balance remains on the card for a future booking. Gift cards are not redeemable for cash except where required by law.

Governing law and contact

These terms are governed by the laws of the Province of Quebec and the applicable laws of Canada.

Questions? Email info@westmountcleaning.com or call or text (438) 533-3080, 8am to 8pm, seven days a week.