Questions, answered properly

Westmount Cleaning prices by the number of bedrooms and bathrooms in your home, and the exact price appears instantly on the booking form before you confirm anything. A studio or one-bedroom with one bathroom starts at $118 per visit before recurring discounts and taxes. Recurring schedules save 10% to 20% on every visit.

Westmount Cleaning serves Westmount, Montreal, Outremont, Town of Mount Royal, Notre-Dame-de-Grâce, Griffintown and downtown, and the South Shore including Brossard and Saint-Lambert. If you are not sure whether you fall inside our zone, message us before booking and we will tell you honestly.

Book online any time. The form is available 24/7 and takes about a minute. Choose your home size, add any extras, pick a date, and your price is calculated before you confirm. You can also call or text (438) 533-3080 between 8am and 8pm, seven days a week.

Yes. Westmount Cleaning provides all cleaning supplies, products and equipment. If you would prefer we use specific products of your own, for a delicate surface, an allergy, or a scent preference, leave them out and let us know in your booking notes.

If your home has not been professionally cleaned in the last 30 days, a First Time Clean is required before recurring service begins. It is a wider scope than a maintenance visit and takes longer, because it brings every room to a baseline that recurring visits can then simply maintain. The requirement is based on when the home was last professionally cleaned, not on how it looks.

For one, two and three-bedroom homes we send a single cleaner. For larger homes with four bedrooms or more we typically send a team of two, although an established recurring schedule may only need one.

Yes. Add extras directly on the booking form, inside the oven, inside the fridge, laundry, interior windows and more. For anything outside the standard list, reply to your confirmation email with the details and we will tell you whether it can be added and what it costs.

We do not clean exterior windows, deep-clean carpets or floors, or work in homes undergoing renovation or with pest infestations. We do not lift items over 20 lb, move delicate or valuable objects, reach beyond step-stool height, remove excess paint, clean light bulbs, clean the inside of dishwashers or laundry machines, or deep-clean thin blinds (we dust them). We also cannot guarantee removal of heavy wall staining where cleaning would damage the paint, or strong odours.

Yes. Every team member is interviewed and passes a criminal record check as the final step of our pre-screening process. All staff are professionally trained and covered by liability insurance.

Absolutely, and most of our clients are not home. We work with buzzer codes, keys, lockboxes, fobs left with a concierge, and building sign-in procedures. Arrange access once and it carries across every recurring visit.

The booking page uses extended-validation SSL with 256-bit encryption, and card transactions are processed by Stripe. We store only a secure token, never your actual card number. You are charged after the cleaning is complete, not before.

Contact us right away by phone, text or email at (438) 533-3080. We are fully bonded and insured, and we resolve issues directly rather than through a claims process wherever we can.

If something is not done to your expectations, tell Westmount Cleaning within 24 hours and we will send a team back to make it right within seven days, at no charge. If we still cannot get it right, we refund you in full.

Cancel or reschedule any visit online, or by phone or email. We ask for 24 hours notice. Cancellations inside that window are subject to a $50 fee, because the time has already been reserved and paid for on our side.

Your card is authorised at booking but only charged after the cleaning is complete. Prices shown on the booking form are before GST (5%) and QST (9.975%), which are added at checkout.

Not as a general deduction. But if you are 70 or older and a Quebec resident, housekeeping qualifies for the refundable tax credit for home-support services for seniors, 40% of eligible costs in 2026, up to $7,800 a year, claimed on Schedule J. Keep your invoices. This is general information, not tax advice.